Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is damaged. Please file a package damage form with the carrier and refuse the delivery.

Joyor Extended Holiday Return Policy

For your holiday convenience, all purchases made between November 5 and December 31 can be returned through January 31, of the following year. 

All other Terms and Conditions of our Return and Exchange Promise will apply.

How to Return Your Joyor Product

If the product is damaged, defective or not what you ordered:

If you receive a product that is damaged or does not work properly because of a defect, or if the product is not what you ordered (wrong color or model), please login to your Joyor account to Submit Your Return Online or contact Joyor by phone at +1 (415) 888-7086
 or by email at within 10 days of receipt to request a Return Authorization. A Return Authorization Number and Return Label will be sent to you via email.

Customer Service Hours

Mon-Fri 11:00 AM - 8:00 PM Pacific time

When contacting Joyor, you will also have the option to receive a new replacement product or a full refund in the form of a credit to your credit card or Paypal account.

Not satisfied with the product you received?

If you are unhappy with your purchase, for reasons other than damage, defect or incorrect product, simply contact Joyor within 15 days of product receipt by phone at +1 (207) 203 5288 or by email at to discuss the issues you have with your electric scooter and to request a Return Authorization.

Please note: At Joyor's discretion, all opened returns may be subject to a 1%-2% restocking fee. We will credit the original shipping cost (paid by Joyor to ship the product to you) or your return shipping cost.

Return Authorizations

Your Return Authorization is valid for 15 days from the day it was sent to you. Your returned merchandise must be in the original factory condition and include all packaging materials, original merchandise box, inserts and manuals, product warranty cards (not filled-out) and all accessories. 

Refund your payment

As soon as we confirm receipt and inspect the product and accessories, Joyor will issue a credit to your credit card or Paypal account for the price of the merchandise, minus the applicable restocking fee, shipping charges and any other charges or fees that may apply.

Please allow 1- 3 banking days for your credit to appear on your account. Returning a product without the proper Return Authorization could significantly delay the processing of your return credit.

If your product becomes defective more than 30 days after receipt, please follow the instructions found in the written Joyor Warranty included with your product.

Product Return Instructions

To help us process your return as quickly as possible, please have this information handy for your representative when speaking to us directly or when emailing:

1.Order Number

2.Date of order

3.Ship-To name and address

4.Bill-To name and address (if different from the ship-to address)

5.Model Number

6.Item quantity being returned

7.Reason for returning the product

8.Whether or not you have the original shipping packaging

Please Note: If you have lost your Order Number, call or send us an e-mail and we will be happy to send it to you. Once we have your product information and if we have agreed to a return of your electric scooter, we will email your Return Authorization Number and Return Label.

When you receive your Return Authorization Number

1.Write your Return Authorization Number on the Return Label

2.Attach the Return Label to the outside of the shipping box

3.If you do not have the Return Label, please write the Return Authorization Number in large, bold numerals on the outside of the package — a permanent black marker works best

4.If possible, please ship your return in its original shipping carton with adequate packing to protect against shipping damage

5.Place all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories in the carton

6.Ship your return to the address listed on the return label sent with your Return Authorization Number. Please DO NOT return items to the address on your original shipping label.

Submit a Return Request

Learn about our products, view online manuals, get the latest downloads and get service, support and professional advice. We're here to help. Need help with order information, repair status, shipping FAQs, product registrations or help finding a Support Center? Please contact us.

International Support Services

Take advantage of our reliable support services and resources. We’re here to help. Talk to a live agent for help with your order, product information and support.

Room 1805, 777 Lingqiao Road,
Ningbo, Zhejiang, 315000

Toll-free: +1 (207) 203-5288

Opening Hours:
Mon-Fri 9:30 am - 5:30 pm US Eastern Time
(6:30 pm - 2:30 am PST)
U.S. Based Shipping and Support
Free Returns on All Orders
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24/7 Customer Support Center
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