Please be aware that there may be cases where counterfeit goods or imitations, including but not limited to goods that infringe Joyor trademarks or patents (“Counterfeit Goods”), are marketed.

These Counterfeit Goods may not meet Joyor’s specifications with respect to quality, functionality, or other issues. Their use, installation or incorporation into other devices, equipment, systems or applications may cause accidents, breakdowns or malfunctions.

Counterfeit Goods are not covered under warranty by Joyor. Joyor expressly disclaims any warranties related to Counterfeit Goods, express or implied, including but not limited to warranties of non-infringement, merchantability, or fitness for a particular purpose. Joyor shall not be liable for any damages or losses arising out of or related to Counterfeit Goods, including without limitation incidental, consequential, special, direct or indirect damages, loss of profit, loss of data, loss of business, injury, or death, or any associated claims, demands, liabilities, penalties, obligations, causes of action, suits or proceedings, whether or not Joyor had been advised of the possibility of such damages.

  • In order to avoid the inadvertent purchase of Counterfeit Goods, customers are advised to contact Joyor’s authorized online sales representatives on https://joyor.us/pages/contact-us*.

  • If you wish to purchase Joyor Products in United States of America, please contact Joyor sales representatives on https://joyor.us/pages/contact-us*.

  • Please note that some Joyor Products may not be available depending on the details of your purchase request, such as intended usage, order quantity, lot size, supply period, or warranty terms.

  • Warranty services for the purchased Joyor Products will be provided in the authorized return process in order to allow Joyor to identify the handling conditions as well as channels where the Joyor Products or the systems containing the Joyor Products (“Goods”) have been purchased. To make a warranty claim, please contact Joyor Support directly.

Our warranty service only covers the products purchased on the official website of the United States(https://joyor.us. Your order number will be the only certificate for you to enjoy after-sales service.

From 2021, we will no longer provide warranty service for products purchased from unofficial website beside https://joyor.us . We will no longer provide warranty services for models other than those sold in the U.S. market.

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