Handwritten note

A customized and handwritten "thank you" note will be attached to the product

Wherever you buy goods from Joyor.us or from any Joyor outlet or Distributor's store, you have 24 months to request repairs or replacement if any vehicle turns out to be faulty or are not as advertised. During the warranty period if any vehicle is found to have a manufacturer defect, we will repair or replace the defective part(s). If a product cannot be repaired or replaced within a reasonable time, you can request a refund or price reduction.

The 24 months warranty period starts from the date your goods are delivered and you must inform the seller of any issue encountered with one of our products within 30 days of discovering the issue. 

30 Days Fulfillment Ensured Merchandise Exchange

In the event that you are unsatisfied with your buy, Our merchandise exchange permits you to return the item bought on Joyor.us inside 30 days tallying from the date of receipt of shipment, and solicitation a discount from us under any conditions.

To Fit the bill for a Discount, All The Accompanying Conditions Must Be Met:

1. A Return Product Approval (RMA) must be mentioned from us inside 30 days from the date of receipt of shipment. To demand a RMA, contact Our Administration Group at support@joyor.us

2. In the event that the explanation behind return isn't because of an item disappointment, the expense of return transportation will be borne by the client.

3. The RMA number and fundamental contact data (counting however not restricted to name, telephone numbers, address, email, purchas date, and so forth.) must be unmistakably shown on the printing layout gave by Our Administration Group or composed on paper by the client and must be incorporated alongside the brought item back.

4. Returned item should be in acceptable state of being (not genuinely broken or harmed).

5. All extras initially included with your buy must be incorporated with your return.

6. Approval to return doesn't ensure credit or trade. We will give a trade or endless supply of the bring bundle back.

Extra Terms and Conditions

1. RMA is legitimate for thirty (30) days from the date of issue.

2. Items requested in November and December can be returned before January 31st of the next year.

3. Postage charges, blessing wrapping expenses, and assessments paid (e.g., state, customs, Tank) are not refundable except if the return is because of characteristic item surrenders. On the off chance that your request contains different items and you just return some portion of them, do take note of that absolute delivery charges are not refundable. Fractional delivery charges are additionally not refundable.

4. You will accept all danger of misfortune or harm to the item while on the way to us.

5. On the off chance that you return an item to us, (a) without a RMA from us (b) without all parts remembered for the first bundle, we hold the option to decline conveyance of such return.

Restricted Item Guarantee

We warrant the first buyer that your item will be liberated from surrenders in materials and workmanship under ordinary use for a period previously mentioned.

We don't warrant the activity of the item will be continuous or mistake free.

We are not liable for harm emerging from inability to adhering to directions identifying with the item's use.


On the off chance that an equipment imperfection is found and a legitimate case is gotten by Joyor inside the Guarantee Time frame, Joyor will, at its choice and to the degree allowed by law, either (1) fix the item at no charge, utilize new or revamped new parts or, (2) supplant the item with another or restored item.

In case of an imperfection, to the degree allowed by law, these are your sole and selective cures. Postage charges may apply aside from where precluded by material law. This Restricted Guarantee is legitimate just in the locales where the items are sold by Joyor and is substantial to the degree allowed by the appropriate laws of such purviews. Any substitution equipment item will be justified for the rest of the first guarantee time frame or thirty (30) days, whichever is longer, or for any extra timeframe that might be material in your purview.

Step by Step Instructions to Acquire Guarantee Administration

A Guarantee Administration Request must be mentioned from Joyor inside Guarantee Period from the date of receipt of shipment. To demand a Guarantee Administration Request, contact Our Administration Group support@joyor.us

To acquire guarantee administration, you should convey the item, in either its unique bundling or bundling giving an equivalent level of assurance, to the location indicated by Joyor Outlet. As per pertinent law, Joyor  may require the client to outfit verification of procurement subtleties as well as consent to enlistment necessities before accepting guarantee administration. It is your duty to reinforcement any information, programming, or different materials you may have put away or safeguarded on the item. All things considered, such information, programming, or different materials will be lost or reformatted during administration, and Joyor won't be answerable for any such harm or misfortune.

Contact Joyor 

For client assistance please contact: support@joyor.us

Avoidances and Impediments

This Restricted Guarantee applies just to the item produced by or for Joyor, that can be recognized by the "Joyor" brand name, trademark, or logo fastened to it. The Restricted Guarantee doesn't make a difference to any (a) Harm because of demonstrations of nature or God, for instance, lightning strikes, twisters and so forth; (b) Carelessness; (c) Business use; (d) Changes to any aspect of the Item; (e) Harm brought about by use with non-Joyor items; (f) Harm brought about unintentionally, misuse, abuse, flood, fire, seismic tremor or other outer causes; (g) Harm brought about by working the Item outside the allowed or proposed utilizes portrayed by Joyor or with ill-advised voltage or force gracefully; or (h) Harm brought about by administration (counting updates and extensions) performed by any individual who is definitely not an agent of Joyor. Recuperation and reinstallation of programming projects and client information are not secured under this Restricted Guarantee.

Joyor affiliate, operator, or representative is approved to make any change, augmentation, or expansion to this Restricted Guarantee. In the event that any term is held to be illicit or unenforceable, the legitimateness or enforceability of the rest of the terms will not be influenced or disabled.

Inferred Guarantees

But to the degree denied by relevant law, all inferred guarantees (counting guarantees of merchantability and qualification for a specific reason) will be restricted in length to the term of this restricted guarantee. A few purviews don't permit restrictions on the term of a suggested guarantee, so the above constraint may not concern you.

Restriction of Harms

But to the degree restricted by pertinent law, Joyor will not be subject for any accidental, roundabout, extraordinary, or noteworthy harms, including however not restricted to loss of benefits, income or information, coming about because of any penetrate of express or suggested guarantee or condition, or under some other lawful hypothesis, in any event, when Joyor has been instructed regarding the chance of such harms. A few locales don't permit the rejection or constraint of unique, backhanded, accidental or weighty harms, so the above restriction or avoidance may not concern you.

We are confident that our products are of great quality and even better value. However, if upon receiving and inspecting your item you decide that you want to return it, you will have 30 days as of the date of shipment arrival to return it for a refund minus the shipping cost. Any additional fees associated with a purchase transaction will be deducted from amount of refund.

Joyor wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

30 Days Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase, Our return policy allows you to return the product purchased on Joyor.us within 30 days counting from the date of receipt of shipment, and request a refund from us for any reason.

To Qualify for a Refund, All The Following Conditions Must Be Met:

1. A Return Merchandise Authorization (RMA) must be requested from us within 30 days from the date of receipt of shipment. To request a RMA, contact Our Service Team at support@joyor.us

2. If the reason for return is not as a result of a product failure, the cost of return shipping will be borne by the customer.

3. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Our Service Team or written on paper by the customer, and must be included along with the returned product.

4. Returned product must be in good physical condition (not physically broken or damaged).

5. All accessories originally included with your purchase must be included with your return.

6. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.

Additional Terms and Conditions

1. RMA is valid for thirty (30) days from the date of issue.

2. Products ordered in November and December can be returned before January 31st of the following year.

3. Shipping and handling charges, gift wrapping fees, and taxes paid (e.g., state, customs, VAT) are not refundable, unless the return is due to inherent product defects. If your order contains multiple products and you only return a part of them, do note that total shipping charges are not refundable. Partial shipping charges are also not refundable.

4. You shall assume all risk of loss or damage to the product while in transit to us.

5. If you return a product to us, (a) without a RMA from us (b) without all parts included in the original package, we retains the right to refuse delivery of such return.

Limited Product Warranty

We warrants the original purchaser that your product shall be free from defects in materials and workmanship under normal use for a period aforementioned.
We do not warrant the operation of the product will be uninterrupted or error-free.
We are not responsible for damage arising from failure to following instructions relating to the product's usage.


If a hardware defect is found and a valid claim is received by Joyor within the Warranty Period, Joyor will, at its option and to the extent permitted by law, either (1) repair the product at no charge, use new or refurbished replacement parts or, (2) replace the product with a new or refurbished product.

In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by Joyor, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

How to Obtain Warranty Service

A Warranty Service Order must be requested from Joyor within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Our Service Team support@joyor.us

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Joyor Outlet. In accordance with applicable law, Joyor may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Joyor will not be responsible for any such damage or loss.

Exclusions and Limitations

This Limited Warranty applies only to the product manufactured by or for Joyor, that can be identified by the "Joyor" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-Joyor products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by Joyor or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Joyor. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

Joyor reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Implied Warranties

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Limitation of Damages

Except to the extent prohibited by applicable law, Joyor shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Joyor has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If you have questions about your Joyor.us direct order, please contact us via email at support@joyor.us. We always welcome your comments and suggestions for ways to serve you better. If you have questions about Joyor products, how to operate them, or want to speak directly with someone who can explain features and guide you through operation, our trained customer service representatives are ready to assist you at our customer call center. Joyor values its relationship with you, and offers you the option to return most products you purchase directly from Joyor.us. For all purchases not made directly from Joyor.us, please check the return policy of the location from which you purchased your product.

Shipping Costs

Free shipping on all orders. Please note that Joyor.us reserves the right to modify shipping charges at any time, without prior notice. Shipping costs will be listed during checkout.

Shipping Methods

We offer customers the convenience of Standard FedEx Ground shipping. Your shipping charges will be displayed when you enter the zip code of your shipping address. Please note that we do not ship on weekends or holidays.

Tracking Shipment Progress

Once you receive an email that your order has shipped, simply click on the link to track your order. Shipping numbers are provided to Joyor.us by the carriers, and Joyor.us is not responsible for errors on the part of our carriers, or for the content on their websites.


All online transactions with Joyor.us are conducted on a secure server and all credit card information is encrypted. Servers are protected by secure firewalls and monitoring through an intrusion detection system.

Sales Tax

The tax is computed based on the zip code of the shipping address. If there is no sales tax in that zip code, no tax is collected.

Order Status/Printing Invoices

You can check the status of your order 24/7 by clicking on "Login," then fill out the "Check Order Status."

Cancelling an Order

Once your order is placed, Joyor.us ships every order as soon as possible, and cancellation may not always be possible. If you need to modify or cancel an order, go to Joyor.us, click on "Order Status." Enter your order number for your latest order status, and whether or not the order can or cannot be modified. Once a product is shipped, we consider the order filled. If you no longer want the product, and it has already shipped, please refuse the delivery. If your delivery cannot be refused, please follow the return procedures.

Returning a Product

To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is or appears to be damaged. Unless you have a separate agreement with Joyor.us, or except as provided below, all hardware, accessories, peripherals, parts may be returned within 30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees (as further described below). Any product returned to Joyor.us without prior authorization from Joyor.us will be considered an unauthorized return, and you will not receive credit for the product and Joyor.us will not ship the product back to you.

How to Return Your Product

If you receive a product that is damaged or does not work properly because of a defect, or if the product is not what you ordered, please log in to your Joyor.us account to Submit Your Return Online or by email at support@joyor.us within 30 days of receipt to request a Return Authorization. A Return Authorization Number and Return Label will be sent to you via email.

When contacting Joyor.us, you will also have the option to receive a new replacement product or a full refund in the form of a credit to your credit card account. If you are unhappy with your purchase, for any reason other than damage, defect or wrong shipment, simply contact Joyor.us within 30 days of product receipt by email at support@joyor.us to request a Return Authorization. Please note: We do not credit the original shipping cost or pay your return shipping cost.

Return Authorizations

Your Return Authorization is valid for 15 days from the day it was sent to you. Your returned merchandise should be in original factory condition and include all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories. As soon as we confirm receipt and inspect the product and accessories, Joyor.us will issue a credit to your credit card account for the price of the merchandise, minus applicable restocking fee and shipping charges. Please allow two (2) weeks for your credit to appear on your account. Returning a product without the proper Return Authorization will delay processing your credit. If your product becomes defective more than 30 days after receipt, please follow the instructions found in the written Joyor.us Warranty included with your product. Unless the product is defective or the return is a direct result of a Joyor.us error, Joyor.us may charge a restocking fee of up to 5% of the purchase price paid, plus any applicable sales tax. If you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, buy a service, get a computer half off; buy a computer, get a free printer; buy a TV, get a promotional gift card) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, Joyor may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.

How to Return a Product:

Before returning a product, you MUST first contact Joyor.us customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Joyor.us will not accept returns without a CRA number. To find the appropriate phone number or to send an email to customer service to request a CRA number, go to Joyor.us/pages/contact-us or see the "Contacting Joyor.us" or "Getting Help" section of your customer documentation. To initiate a return online, please click here. NOTE: You must ship the product to Joyor.us within 5 days of the date that Joyor.us issues the Credit Return Authorization number and MUST follow these steps:

Ship back all products you are seeking to return to Joyor.us and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.

Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment. A product must be returned in the original packaging it was received in (including box and protective cushioning). If you do not have the original packaging, you must provide separate packaging. Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, Joyor.us will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy. Please Note: If you have lost your Order Number, call or send us an e-mail and we will be happy to send it to you. Once we have your product information, we will email your Return Authorization Number and Return Label. For products originally delivered through our White Glove Delivery service, we will also arrange for pick up at your residence or office.

Return & Refund Handling Time

Your refund and return request will be accepted within three business days. Your refund and return request process will be processed within 15 business days.

From offering expert advice to solving complex problems, we've got you covered. Questions? We're here to help. Troubleshoot and fix issues with your Joyor product or check the status of open dispatches. Get help after purchasing: inquire about order status, delivery, returns, invoices, or other order-related issues. Get help before purchasing or make a purchase: interact with Joyor sales to match your needs with the right products. Get help with repair information, service assistance and more.

Contact Joyor Customer Support

    21127 Commerce Pointe Dr, Walnut, CA 91789, United States

    Contact Number: +1 (207) 203-5288

    Whats App: +86-18949318559

    E-mail: support@joyor.us

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